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Compare platforms

Compare platforms. Pay less.

Every major platform, demoed this week on your call flow, and set up free.

Book a demoSee the platforms
A manager on a call in the office

Why buy through Empire

One advisor, every platform, setup included.

  • Lower pricing than direct

    You pay less than buying direct. We sell every major platform, put them in competition for your business and negotiate the price for you.

  • Demos this week

    We run the demos ourselves, on your own call flow, on your schedule. No waiting for a vendor’s sales calendar.

  • Free professional services

    Discovery, call flow design, number porting, phone setup, training and go-live support, at no charge.

  • One number for support

    After go-live you call us, not a vendor queue. Answered 24/7.

A remote worker on a video call

Phone systems

Cloud phone systems we sell.

Each has a different strength. The right one depends on your team, your tools and where your callers are.

RingCentral

Phone, messaging and video in one app, with one of the largest integration catalogs.

Dialpad

AI built into every call: live transcription, summaries and coaching.

8x8

Employee calling and contact center on one platform, with strong international coverage.

Nextiva

Business phone, video and messaging with customer experience tools, popular with small and mid-sized businesses.

Microsoft Teams Phone

Real phone numbers in Microsoft Teams, through EmpireUC Direct Routing.

Zoom Phone

Calling inside Zoom, for teams that already meet on Zoom.

net2phone

Straightforward cloud phone service with quick setup, built for small and mid-sized businesses.

GoTo Connect

Phone, meetings and chat in one app, with a healthcare edition and contact center tiers.

Vonage

Business phone, contact center and communications APIs, owned by Ericsson.

Webex

Cisco’s cloud calling, meetings and contact center, plus Webex Connect for texting and messaging journeys.

Aircall

A cloud phone built for sales and support teams, with 100+ CRM and help desk integrations.

Broadvoice

A cloud phone system and contact center from one vendor, priced for small and mid-sized businesses.

Mitel

Onsite and hybrid phone systems for large, multi-site organizations, with cloud through partners.

EmpireUC

Our own cloud phone system, set up and supported by our team. Often the better fit for small offices and care facilities.

Teams Direct Routing

Real phone numbers inside Microsoft Teams through EmpireUC, with calls forwarded if Teams is down.

Compare them yourself

Pick as many platforms as you like, or all of them. Everything below changes with your pick.

3 picked

RingCentral logoG2 4.2Leader
Dialpad logoG2 4.4Visionary
8x8 logoG2 4.2Visionary

Who is strong in what

AI built in
4
5
3
Integrations
5
4
4
International
4
3
5
Contact center
4
4
5
Ease of use
3
4
4
Meetings and video
4
3
3

Feature by feature

Calling
Included
Included
Included
Video meetings
Included
Included
Included
Team messaging
Included
Included
Included
Contact center
Separate product on the same platform
Separate product on the same platform
Same platform
AI
Transcription included; more as add-ons
Built into every call
Included
International
Available
Available
A core strength
Integrations
One of the largest catalogs
Google Workspace, Microsoft 365, major CRMs
Salesforce, Zendesk, Microsoft Dynamics
Best for
Growing and multi-location organizations that want one platform for everyone, managed centrally.
Sales and support teams that want call AI on every conversation and a modern, simple app.
Organizations with offices or customers in several countries, and those that want calling and contact center from one vendor.
Check before you buy
Which AI and analytics features are in your plan and which are add-ons
Support levels differ by plan
Which calling destinations are included in your plan

Scores are our take, 1 to 5, from Gartner placements, G2 reviews and our own installs. Gartner placements from the 2026 Magic Quadrant for UCaaS and the 2025 Magic Quadrant for CCaaS; G2 ratings checked October 2026. GARTNER and MAGIC QUADRANT are registered trademarks of Gartner, Inc. and/or its affiliates.

Want real prices for these? We get every platform you picked quoted below buying direct, with professional services free.

Get my offer

Contact centers

Contact center platforms we sell.

For teams that live in queues: routing, workforce management, quality and AI.

Dialpad

AI built into every call: live transcription, summaries and coaching.

8x8

Employee calling and contact center on one platform, with strong international coverage.

Vonage

Business phone, contact center and communications APIs, owned by Ericsson.

Webex

Cisco’s cloud calling, meetings and contact center, plus Webex Connect for texting and messaging journeys.

Broadvoice

A cloud phone system and contact center from one vendor, priced for small and mid-sized businesses.

NICE CXone

An enterprise contact center platform: every channel, workforce management and analytics.

Five9

A cloud contact center known for strong outbound and blended dialing.

Genesys Cloud

An enterprise contact center platform for complex, omnichannel customer journeys.

Talkdesk

An AI-first cloud contact center, with editions built for healthcare, financial services and retail.

Compare contact centers

Pick the platforms to put side by side.

3 picked

NICE CXone logoG2 4.3Leader
Five9 logoG2 4.1Leader
Genesys Cloud logoG2 4.4Leader

Who is strong in what

Omnichannel
5
4
5
Workforce management
5
4
5
Outbound dialing
4
5
4
AI
5
4
5
Analytics
5
4
4
Ease of use
3
3
4

Feature by feature

Channels
Voice, chat, email, messaging, social
Voice, chat, email, messaging
Voice, digital, messaging
Workforce management
Built in
Available
Built in
Outbound dialing
Available
A core strength
Available
AI
Routing, self-service, agent assist
Self-service, agent assist, summaries
Routing, bots, agent assist
Integrations
CRM and help desk connectors
Salesforce, ServiceNow and more
Large marketplace and open APIs
Best for
Large contact centers that need workforce management, quality and analytics on one platform.
Mid-sized and large contact centers, especially with outbound or blended campaigns.
Large and complex contact centers that need omnichannel orchestration and workforce engagement.
Check before you buy
Which suite or package fits your agent count
Dialer and compliance settings for outbound
Which license tier fits your channels

Scores are our take, 1 to 5, from Gartner placements, G2 reviews and our own installs. Gartner placements from the 2026 Magic Quadrant for UCaaS and the 2025 Magic Quadrant for CCaaS; G2 ratings checked October 2026. GARTNER and MAGIC QUADRANT are registered trademarks of Gartner, Inc. and/or its affiliates.

Want real prices for these? We get every platform you picked quoted below buying direct, with professional services free.

Get my offer

Head to head

The comparisons buyers ask us for.

RingCentral vs Dialpad

RingCentral if you want the broadest platform and integration catalog; Dialpad if AI on every call matters most.

RingCentral vs 8x8

RingCentral for one platform across a growing US organization; 8x8 if international coverage or calling plus contact center from one vendor matters most.

RingCentral vs Nextiva

RingCentral for depth and integrations; Nextiva for a simple rollout and support for smaller teams.

RingCentral vs net2phone

RingCentral for depth, integrations and growth; net2phone for a simple, value focused system for a smaller team.

Dialpad vs 8x8

Dialpad for built-in call AI; 8x8 for international coverage and one platform with the contact center.

Dialpad vs Nextiva

Dialpad if AI on every call matters most; Nextiva for an easy rollout and strong support.

8x8 vs Nextiva

8x8 for international teams and calling plus contact center together; Nextiva for a simpler rollout for a US team.

Microsoft Teams Phone vs RingCentral

Teams Phone if everyone already lives in Microsoft Teams; RingCentral if you want a dedicated phone platform with its own integrations.

Microsoft Teams Phone vs Zoom Phone

Decided by where your team already works: Microsoft 365 points to Teams Phone, Zoom meetings points to Zoom Phone.

Zoom Phone vs RingCentral

Zoom Phone if your team already runs on Zoom; RingCentral for a broader phone platform and integration catalog.

Five9 vs NICE CXone

Five9 is strong on outbound and blended dialing; NICE CXone on workforce management, quality and analytics in one suite.

Genesys Cloud vs NICE CXone

Both are enterprise platforms. Genesys leans on omnichannel orchestration; NICE CXone on an all-in-one suite with workforce management and analytics.

Five9 vs Genesys Cloud

Five9 for outbound and blended campaigns; Genesys for complex omnichannel journeys and workforce engagement.

Talkdesk vs Five9

Talkdesk for AI on every conversation and industry editions; Five9 for heavy outbound and blended dialing.

Talkdesk vs NICE CXone

Talkdesk for a fast, easy rollout with AI built in; NICE CXone for the deepest workforce management and analytics suite.

Talkdesk vs Genesys Cloud

Talkdesk for ease of use and industry editions; Genesys for complex omnichannel journeys at large scale.

Aircall vs Dialpad

Aircall if your team lives in a CRM or help desk; Dialpad if AI on every call and video meetings matter more.

Aircall vs RingCentral

Aircall for sales and support teams that want calls in their CRM; RingCentral for one platform across the whole company.

GoTo Connect vs RingCentral

GoTo Connect for an easy, all-in-one phone and meetings bundle; RingCentral for depth and the largest integration catalog.

GoTo Connect vs Nextiva

GoTo Connect for phones plus GoTo Meeting in one bundle; Nextiva for a simple rollout and strong support.

Vonage vs RingCentral

Vonage for Salesforce-centric teams and messaging APIs; RingCentral for the broadest phone platform and integration catalog.

Nextiva vs Vonage

Nextiva for an easy rollout and strong support; Vonage if you run on Salesforce or need messaging APIs too.

Webex vs Microsoft Teams Phone

Webex for Cisco shops and enterprise grade calling; Teams Phone if everyone already works in Microsoft 365.

Webex vs Zoom Phone

Webex for enterprise calling and a path from Cisco phone systems; Zoom Phone for teams that already meet on Zoom.

Webex vs RingCentral

Webex for Cisco environments and strict security needs; RingCentral for a broad platform with a huge integration catalog.

Mitel vs RingCentral

Mitel to keep an onsite or hybrid system; RingCentral to move everyone to the cloud on one platform.

Broadvoice vs RingCentral

Broadvoice for a small business that wants phones and a contact center at a low price; RingCentral for depth and growth.

Looking to switch

Alternatives, by platform.

RingCentral alternatives

What else to compare if RingCentral is up for renewal.

Dialpad alternatives

What else to compare if Dialpad is up for renewal.

8x8 alternatives

What else to compare if 8x8 is up for renewal.

Nextiva alternatives

What else to compare if Nextiva is up for renewal.

Five9 alternatives

What else to compare if Five9 is up for renewal.

Talkdesk alternatives

What else to compare if Talkdesk is up for renewal.

Vonage alternatives

What else to compare if Vonage is up for renewal.

GoTo Connect alternatives

What else to compare if GoTo Connect is up for renewal.

Mitel alternatives

What else to compare if Mitel is up for renewal.

How it works

From shortlist to live in weeks, not months.

  • A 30 minute call about your users, locations, call flows and the tools you use.
  • A shortlist of two or three platforms, and demos this week on your own call flow.
  • Pricing from each, side by side, after we negotiate it.
  • Free setup: numbers moved, call flows built, phones configured, staff trained, go-live supported.

  • Your call flow, not a script

    We demo how your calls would actually route on each platform.

  • Advice, not a pitch

    We are paid by whichever platform you choose, so we recommend the one that fits.

  • Every location

    One project for every office, clinic or building.

Questions

What buyers ask us.

Why buy RingCentral or Dialpad through you instead of direct?

You get the same platform for less than the vendor charges direct, because we put the vendors in competition and negotiate for you. Setup is free and you get one support line afterwards.

Do you charge for the demos or the setup?

No. Demos and professional services are free. You pay for the platform you choose.

How fast can we see a demo?

This week, on your schedule. We run the demos ourselves, so you never wait for a vendor’s sales team.

Which platform do you recommend?

The one that fits your team. We sell all of them and are paid whichever you choose, so the shortlist comes from your users, tools and callers.

Can you help with a contact center too?

Yes. We sell NICE CXone, Genesys, Five9, Talkdesk and the contact center products from Webex, Vonage, Broadvoice, Dialpad and 8x8, and set them up the same way.

For smaller offices and care facilities

We also run our own phone system.

For a small office, a clinic or a nursing home that wants something simple with a person on the other end, our own EmpireUC is often the better fit. We will tell you honestly when it is, and when one of the platforms above is.

About EmpireUCTeams Direct Routing

See your shortlist this week.

Tell us a little about your team and we will set up demos of the platforms that fit, with pricing side by side.

How many users?
Platforms to compare pick any
When do you want to switch?

What happens next: we reply to set a time, then show you EmpireUC and any other platform you want to compare, on your own call flow. Prefer to talk? Call (732) 363-9898.

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