Customer portal
Every facility. One login.
Services, tickets, projects, contracts and invoices for every building you run, in one place. Pick a facility from the dropdown and every screen follows it. No more chasing four carriers for four pieces of paper.
Inside the portal
This is the real portal.
Screens from the portal as it runs, filled with the sample data from the public tour — a five-building senior care group.
Multi-facility
Switch buildings without signing out.
A healthcare group does not have one phone bill. It has one per building, from different carriers, on different dates. The portal puts every facility behind one login, and the person who runs two buildings sees exactly those two.
- One login, every facility you are responsible for
- Primary and child accounts, the way your group is organized
- Every section follows the building you pick
Tickets
No more phone tag.
Open a ticket from any screen. You see who has it, what they found and what happens next, in one thread you can come back to. Closed tickets stay, so the history of a building does not leave with the person who called it in.
- Threaded conversation with our team
- Priority and status at a glance
- Every closed ticket kept on record
What it holds
The things you currently keep in a spreadsheet.
Services
Every phone line, circuit, TV and elevator line per building, with the details on file.
Tickets
Open one, follow it, and keep the history of every building.
Projects
Fiber cutovers, phone upgrades, TV expansions — with milestones and owners.
Contracts
Agreements, terms and renewal dates, so nothing renews by surprise.
Invoices
Our invoices and the carriers’, in one table, with what changed.
Orders and dispatch
New service orders and technician visits, tracked in the same place.
Projects
Watch the work happen.
Every install, upgrade and migration across your facilities, with an owner, dates, a progress bar and the milestones that are done and still to come.
- Active, planning and complete
- A milestone checklist per project
- An owner on our side you can name
Billing
Our invoice or theirs, in one place.
Internet and mobile come from the major carriers. Some groups want one Empire invoice for everything; others want the carrier to bill them and Empire to manage it. Either way it shows up here, next to the invoices from the carriers you left, so the savings are on the screen.
- One Empire invoice for everything, if you want it
- Or carrier billing with us managing it
- Prior carriers kept for comparison
See it with your own eyes
Take the tour with sample data, or send us your bills and we will show you what your portal would hold.