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GoTo Connect

GoTo Connect, for less than buying direct

Phone, meetings and chat in one app, with a healthcare edition and contact center tiers. Demo this week, setup free.

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GoTo Connect logo

Sold, set up and supported by Empire Telecom

  • Less than buying direct
  • Demo this week, on your call flow
  • Free professional services
  • One support line after go-live

What GoTo Connect is good at

Strengths.

  • Calling, GoTo Meeting video and chat in one app
  • An AI receptionist and omnichannel contact center tiers
  • A healthcare edition for medical practices
  • Easy for staff to learn, with strong user reviews

Who it suits

Best for.

Small and mid-sized businesses, including medical practices, that want phones and meetings from one vendor.

  • Check: Which plan includes the contact center features
  • Check: The AI receptionist is an add-on
  • Check: Auto-renewal and cancellation terms

What analysts and users say

GoTo Connect, by the numbers.

From Gartner’s Magic Quadrant and from verified user reviews on G2.

Visionary

GoTo Connect is placed as a Visionary in the 2026 Gartner Magic Quadrant for UCaaS (July 2026).

Read the coverage

4.4 out of 5

GoTo Connect, from 1,422 verified reviews. Users praise ease of use; the most common complaint is call issues.

See the reviews on G2

How we handle it

We check your network before go-live and set call quality up properly, and you call us, not a queue, if anything sounds wrong.

G2 ratings checked October 2026. Gartner does not endorse any vendor, product or service depicted in its research publications. GARTNER and MAGIC QUADRANT are registered trademarks of Gartner, Inc. and/or its affiliates.

GoTo Connect next to the alternatives

Swap in any platform we sell. Everything below changes with your pick.

3 picked

GoTo Connect logoG2 4.4Visionary
RingCentral logoG2 4.2Leader
Dialpad logoG2 4.4Visionary

Who is strong in what

AI built in
4
4
5
Integrations
3
5
4
International
3
4
3
Contact center
4
4
4
Ease of use
5
3
4
Meetings and video
4
4
3

Feature by feature

Calling
Included
Included
Included
Video meetings
GoTo Meeting built in
Included
Included
Team messaging
Included
Included
Included
Contact center
Contact center tiers
Separate product on the same platform
Separate product on the same platform
AI
AI receptionist, summaries
Transcription included; more as add-ons
Built into every call
International
Available
Available
Available
Integrations
Fewer CRM connectors than the largest platforms
One of the largest catalogs
Google Workspace, Microsoft 365, major CRMs
Best for
Small and mid-sized businesses, including medical practices, that want phones and meetings from one vendor.
Growing and multi-location organizations that want one platform for everyone, managed centrally.
Sales and support teams that want call AI on every conversation and a modern, simple app.
Check before you buy
Which plan includes the contact center features
Which AI and analytics features are in your plan and which are add-ons
Support levels differ by plan

Scores are our take, 1 to 5, from Gartner placements, G2 reviews and our own installs. Gartner placements from the 2026 Magic Quadrant for UCaaS and the 2025 Magic Quadrant for CCaaS; G2 ratings checked October 2026. GARTNER and MAGIC QUADRANT are registered trademarks of Gartner, Inc. and/or its affiliates.

Want real prices for these? We get every platform you picked quoted below buying direct, with professional services free.

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Why buy GoTo Connect through Empire

Same platform. Lower price, faster demo, free setup.

  • Lower pricing than direct

    You pay less than buying direct. We sell every major platform, put them in competition for your business and negotiate the price for you.

  • Demos this week

    We run the demos ourselves, on your own call flow, on your schedule. No waiting for a vendor’s sales calendar.

  • Free professional services

    Discovery, call flow design, number porting, phone setup, training and go-live support, at no charge.

  • One number for support

    After go-live you call us, not a vendor queue. Answered 24/7.

A manager on a call

Head to head

GoTo Connect compared.

GoTo Connect vs RingCentral

GoTo Connect for an easy, all-in-one phone and meetings bundle; RingCentral for depth and the largest integration catalog.

GoTo Connect vs Nextiva

GoTo Connect for phones plus GoTo Meeting in one bundle; Nextiva for a simple rollout and strong support.

GoTo Connect alternatives

What else to compare before renewing GoTo Connect.

Also worth a look

Other platforms we would put next to it.

RingCentral

Phone, messaging and video in one app, with one of the largest integration catalogs.

Dialpad

AI built into every call: live transcription, summaries and coaching.

8x8

Employee calling and contact center on one platform, with strong international coverage.

Nextiva

Business phone, video and messaging with customer experience tools, popular with small and mid-sized businesses.

Questions

What buyers ask us.

Is GoTo Connect cheaper through Empire?

Yes. You pay less for GoTo Connect through us than buying direct from GoTo Connect. We sell every major platform, so GoTo Connect competes for your business, and we negotiate the price for you. Setup is free on top.

How fast can we see a GoTo Connect demo?

This week. We run it ourselves, on your own call flow, so you never wait for a vendor’s sales calendar.

Who sets GoTo Connect up?

We do, free: discovery, call flows, number porting, phones, integrations, training and go-live.

Do we have to choose this platform?

No. We will show you the two or three that fit best, side by side, and you choose.

See GoTo Connect this week.

Tell us about your team and we will set up a GoTo Connect demo on your call flow, with pricing next to the alternatives.

How many users?
What do you use today?
When do you want to switch?

What happens next: we reply to set a time, then show you EmpireUC and any other platform you want to compare, on your own call flow. Prefer to talk? Call (732) 363-9898.

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