Five9
Five9, for less than buying direct
A cloud contact center known for strong outbound and blended dialing. Demo this week, setup free.
Sold, set up and supported by Empire Telecom
- Less than buying direct
- Demo this week, on your call flow
- Free professional services
- One support line after go-live
What Five9 is good at
Strengths.
- Inbound, outbound and blended campaigns with predictive dialing
- Omnichannel agent desktop
- AI for self-service, agent assistance and summaries
- Integrations with Salesforce, ServiceNow and other CRMs
Who it suits
Best for.
Mid-sized and large contact centers, especially with outbound or blended campaigns.
- Check: Dialer and compliance settings for outbound
- Check: Which AI features are included
- Check: Implementation scope and timeline
What analysts and users say
Five9, by the numbers.
From Gartner’s Magic Quadrant and from verified user reviews on G2.
Leader
Five9 is placed as a Leader in the 2025 Gartner Magic Quadrant for CCaaS.
4.1 out of 5
Five9 Intelligent Cloud Contact Center, from 625 verified reviews.
How we handle it
We set it up, train your team and take the support calls afterwards, answered 24/7.
G2 ratings checked October 2026. Gartner does not endorse any vendor, product or service depicted in its research publications. GARTNER and MAGIC QUADRANT are registered trademarks of Gartner, Inc. and/or its affiliates.
Inside Five9
What your team works in.
Real screens from Five9. On your demo we show them with your own users, numbers and call flow.
Five9 next to the alternatives
Swap in any platform we sell. Everything below changes with your pick.
1 picked
G2 4.1LeaderWho is strong in what
Feature by feature
Scores are our take, 1 to 5, from Gartner placements, G2 reviews and our own installs. Gartner placements from the 2026 Magic Quadrant for UCaaS and the 2025 Magic Quadrant for CCaaS; G2 ratings checked October 2026. GARTNER and MAGIC QUADRANT are registered trademarks of Gartner, Inc. and/or its affiliates.
Want real prices for these? We get every platform you picked quoted below buying direct, with professional services free.
Get my offerWhy buy Five9 through Empire
Same platform. Lower price, faster demo, free setup.
Lower pricing than direct
You pay less than buying direct. We sell every major platform, put them in competition for your business and negotiate the price for you.
Demos this week
We run the demos ourselves, on your own call flow, on your schedule. No waiting for a vendor’s sales calendar.
Free professional services
Discovery, call flow design, number porting, phone setup, training and go-live support, at no charge.
One number for support
After go-live you call us, not a vendor queue. Answered 24/7.
Head to head
Five9 compared.
vs
Five9 vs NICE CXone
Five9 is strong on outbound and blended dialing; NICE CXone on workforce management, quality and analytics in one suite.
vs
Five9 vs Genesys Cloud
Five9 for outbound and blended campaigns; Genesys for complex omnichannel journeys and workforce engagement.
vsTalkdesk vs Five9
Talkdesk for AI on every conversation and industry editions; Five9 for heavy outbound and blended dialing.
Also worth a look
Other platforms we would put next to it.
Dialpad
AI built into every call: live transcription, summaries and coaching.
8x8
Employee calling and contact center on one platform, with strong international coverage.
Vonage
Business phone, contact center and communications APIs, owned by Ericsson.
Webex
Cisco’s cloud calling, meetings and contact center, plus Webex Connect for texting and messaging journeys.
Questions
What buyers ask us.
Is Five9 cheaper through Empire?
Yes. You pay less for Five9 through us than buying direct from Five9. We sell every major platform, so Five9 competes for your business, and we negotiate the price for you. Setup is free on top.
How fast can we see a Five9 demo?
This week. We run it ourselves, on your own call flow, so you never wait for a vendor’s sales calendar.
Who sets Five9 up?
We do, free: discovery, call flows, number porting, phones, integrations, training and go-live.
Do we have to choose this platform?
No. We will show you the two or three that fit best, side by side, and you choose.
See Five9 this week.
Tell us about your team and we will set up a Five9 demo on your call flow, with pricing next to the alternatives.