Banking · Accounting · Insurance · Legal
Invest in a better client experience.
Work securely with clients and connect across departments—all on one communications platform. See how financial services companies are staying connected with Empire Telecom
Client service
Reach the person who knows the file.
- Engage customers securely across digital channels like WhatsApp, X and Facebook Messenger.
- Automate workflows and connect teams everywhere—from HQ to branches all over the world—in one workspace.
- Route calls based on service need and integrate core banking apps to display real-time customer information.
Records
Recording, retention and who can listen.
Firms record for good reasons and keep recordings far longer than they need to. We set who can play a recording back and how long it is kept, as part of the build rather than as an afterthought.
- Recording switched on where you want it, not everywhere
- Playback limited by role
- Retention you choose
Questions
What we get asked.
Can we record only certain lines?
Yes. Recording is set per line or per team, not switched on across the firm by default.
Who can listen to recordings?
Only the roles you nominate. It is configured during the build and can be changed later.
Can clients reach their adviser directly?
Yes — direct numbers, with routing to a colleague or a team when the adviser is unavailable.
Do you work with multi-office firms?
Yes. One system across offices with reporting per location.
Other industries
We work across all of them.
Client service
Straight to the person who knows the file.
Direct lines · Recording · Retention
Direct numbers for advisers
With a colleague or team behind them.
Recording where you want it
Not switched on across the firm by default.
Retention you choose
And playback limited by role.
Client work
Advisers, documents and calls.
Want to see it with your client flow?
Book a demo and we will map it to how your firm actually answers.