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NICE CXone

NICE CXone, for less than buying direct

An enterprise contact center platform: every channel, workforce management and analytics. Demo this week, setup free.

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NICE CXone logo

Sold, set up and supported by Empire Telecom

  • Less than buying direct
  • Demo this week, on your call flow
  • Free professional services
  • One support line after go-live

What NICE CXone is good at

Strengths.

  • Voice, chat, email, messaging and social in one agent desktop
  • Workforce management, quality management and analytics built in
  • AI for routing, self-service and agent assistance
  • Built for large and regulated contact centers

Who it suits

Best for.

Large contact centers that need workforce management, quality and analytics on one platform.

  • Check: Which suite or package fits your agent count
  • Check: Implementation scope and timeline
  • Check: Which AI features are included

What analysts and users say

NICE CXone, by the numbers.

From Gartner’s Magic Quadrant and from verified user reviews on G2.

Leader

NICE CXone is placed as a Leader in the 2025 Gartner Magic Quadrant for CCaaS.

Read the coverage

4.3 out of 5

NICE CXone.

See the reviews on G2

How we handle it

We set it up, train your team and take the support calls afterwards, answered 24/7.

G2 ratings checked October 2026. Gartner does not endorse any vendor, product or service depicted in its research publications. GARTNER and MAGIC QUADRANT are registered trademarks of Gartner, Inc. and/or its affiliates.

Inside NICE CXone

What your team works in.

Real screens from NICE CXone. On your demo we show them with your own users, numbers and call flow.

CXone Agent: the conversation and the customer’s details side by side
CXone Agent: the conversation and the customer’s details side by side

NICE CXone next to the alternatives

Swap in any platform we sell. Everything below changes with your pick.

1 picked

NICE CXone logoG2 4.3Leader

Who is strong in what

Omnichannel
5
Workforce management
5
Outbound dialing
4
AI
5
Analytics
5
Ease of use
3

Feature by feature

Channels
Voice, chat, email, messaging, social
Workforce management
Built in
Outbound dialing
Available
AI
Routing, self-service, agent assist
Integrations
CRM and help desk connectors
Best for
Large contact centers that need workforce management, quality and analytics on one platform.
Check before you buy
Which suite or package fits your agent count

Scores are our take, 1 to 5, from Gartner placements, G2 reviews and our own installs. Gartner placements from the 2026 Magic Quadrant for UCaaS and the 2025 Magic Quadrant for CCaaS; G2 ratings checked October 2026. GARTNER and MAGIC QUADRANT are registered trademarks of Gartner, Inc. and/or its affiliates.

Want real prices for these? We get every platform you picked quoted below buying direct, with professional services free.

Get my offer

Why buy NICE CXone through Empire

Same platform. Lower price, faster demo, free setup.

  • Lower pricing than direct

    You pay less than buying direct. We sell every major platform, put them in competition for your business and negotiate the price for you.

  • Demos this week

    We run the demos ourselves, on your own call flow, on your schedule. No waiting for a vendor’s sales calendar.

  • Free professional services

    Discovery, call flow design, number porting, phone setup, training and go-live support, at no charge.

  • One number for support

    After go-live you call us, not a vendor queue. Answered 24/7.

A contact center agent on a headset

Head to head

NICE CXone compared.

Five9 vs NICE CXone

Five9 is strong on outbound and blended dialing; NICE CXone on workforce management, quality and analytics in one suite.

Genesys Cloud vs NICE CXone

Both are enterprise platforms. Genesys leans on omnichannel orchestration; NICE CXone on an all-in-one suite with workforce management and analytics.

Talkdesk vs NICE CXone

Talkdesk for a fast, easy rollout with AI built in; NICE CXone for the deepest workforce management and analytics suite.

Also worth a look

Other platforms we would put next to it.

Dialpad

AI built into every call: live transcription, summaries and coaching.

8x8

Employee calling and contact center on one platform, with strong international coverage.

Vonage

Business phone, contact center and communications APIs, owned by Ericsson.

Webex

Cisco’s cloud calling, meetings and contact center, plus Webex Connect for texting and messaging journeys.

Questions

What buyers ask us.

Is NICE CXone cheaper through Empire?

Yes. You pay less for NICE CXone through us than buying direct from NICE CXone. We sell every major platform, so NICE CXone competes for your business, and we negotiate the price for you. Setup is free on top.

How fast can we see a NICE CXone demo?

This week. We run it ourselves, on your own call flow, so you never wait for a vendor’s sales calendar.

Who sets NICE CXone up?

We do, free: discovery, call flows, number porting, phones, integrations, training and go-live.

Do we have to choose this platform?

No. We will show you the two or three that fit best, side by side, and you choose.

See NICE CXone this week.

Tell us about your team and we will set up a NICE CXone demo on your call flow, with pricing next to the alternatives.

How many agents?
What do you use today?
When do you want to switch?

What happens next: we reply to set a time, then show you EmpireUC and any other platform you want to compare, on your own call flow. Prefer to talk? Call (732) 363-9898.

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