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Empire Telecom
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EmpireUC

Our own cloud phone system.

For facilities and businesses that want the phones to simply work, EmpireUC is our own platform: we design the call flow, move your numbers, set up the phones and support all of it ourselves. Want a specific platform instead — RingCentral, Dialpad, Five9? We carry those too.

Book a demoWhat it does

Every call accounted for

Built around the person calling.

Most missed calls aren’t missed by people. They’re lost by call flows with nowhere to go. We design yours so that can’t happen.

Welcome menus and ring groups

“Press 1 for admissions, 2 for the business office.” Callers reach the right person the first time, and each ring group rings a team at once or in order.

Schedules with a fallback

Business hours, after hours and holidays each get their own routing, set in advance — and every one has a destination for when nobody answers.

Voicemail that finds you

Messages go to your email with the caller’s details, and to text where transcription is on — so nobody has to dial in to check.

Features

What EmpireUC does.

Set up by our team, and changed by our team whenever you need — portal requests get a response in under 5 minutes.

Answering & routing

Welcome menus

“Press 1 for admissions…” — greetings that send callers to the right person, recorded free for customers.

Ring groups

Ring a team all at once, or in order, in tiers.

Call queues

Callers wait in line for the next available person, and you can see how many are waiting.

Schedules & holidays

Different routing for business hours, after hours and holidays, set in advance.

A fallback on every route

Every schedule has an “if nobody answers” destination. We never leave it blank — that’s where calls vanish.

Forwarding

Send calls to a cell phone or another number when you’re away from your desk.

Messages

Voicemail to email

Messages arrive in your inbox with the caller’s details.

Voicemail transcription

Read voicemails as text, where transcription is turned on for your account.

Music & messages on hold

Hold music, or recorded messages about your services.

Business texting

Text from your business number. Carriers require 10DLC registration first — we help with it.

Phones & numbers

Keep your numbers

Our porting specialists move your existing numbers across.

New local numbers

Add numbers in the area codes you need.

Desk phones

Yealink, Poly, Mitel and Grandstream desk and video phones.

Call recording

Record calls for quality and training, stored securely.

E911

Every phone’s emergency address is checked before it’s saved, so dispatchers are sent to the right place.

Visibility

Call history

Search every call, and export it to a spreadsheet.

Answer rate & missed calls

See what share of inbound calls get answered, and which don’t.

Time to answer

How long callers actually wait — not just an average that hides the long ones.

Busiest hours & phones

Which hours are busiest, and which phones take the most calls.

Switching

We do the moving.

  1. Audit

    We gather your bills and contracts, free, and survey your wiring onsite.

  2. Design

    We map your call flow: welcome menus, ring groups, schedules and fallbacks.

  3. Move

    We port your numbers, set up your phones and handle old contracts and terminations.

  4. Support

    One number, answered 24/7 by a live U.S.-based person.

Phones

Works with the phones people like.

EmpireUC runs on Yealink, Poly, Mitel and Grandstream desk and video phones. Already have phones? Tell us the models and we’ll tell you whether they’ll work.

Phones & headsets
  • Yealink
  • Poly
  • Mitel
  • Grandstream

Questions

Before you switch.

Can I keep my phone numbers?

Yes. Our porting specialists move your existing numbers to EmpireUC with minimal disruption.

What happens to my current contract?

We gather your old bills and contracts and manage the terminations for you, including collections.

Who do I call when something needs changing?

Us, at (732) 363-9898. A live U.S.-based person answers 24/7 — in under 11 seconds on average — and portal changes get a response in under 5 minutes.

Do you only sell EmpireUC?

No. EmpireUC suits teams that want it handled. For larger contact centers and multi-site businesses we carry every major platform — RingCentral, Dialpad, Five9, Genesys, 8x8, NICE, Nextiva — and manage whichever you choose.

Calling

Answer from anywhere.

Desk phone · Mobile app · Computer

Ring groups

Ring a team all at once, or in order, in tiers — the front desk first, then the nurses’ station.

Call queues

Callers wait in line for the next available person, and you can see how many are waiting.

Forwarding and find-me

Send calls to a cell phone when you are away from the desk, on the schedule you set.

Every feature
EmpireUC dashboard with an agent popup

Messaging

Text from the number they already know.

Business SMS · Voicemail to email

Business texting

Send and receive texts from your main company number. 10DLC registration is required — we handle it with you.

Voicemail to email

Messages arrive in the inbox with the caller’s details, so nothing waits for someone to dial in.

Transcription

Read voicemails as text where transcription is enabled on your account.

Book a demo
Business texting from the company number

Everywhere

The same system on every screen.

Desktop · Mobile · Desk phone

Answer, transfer, text

Everything the desk phone does, from the app on your laptop or phone.

One voicemail box

Wherever the call is answered, the message lands in the same place.

Nothing to install for staff

We set the devices up before they reach the desk.

Book a demo
EmpireUC on desktop and mobile

More of it

The same system, however you work.

Desk phone, softphone and the mobile app
Sales pipeline with call controls

See EmpireUC on your own calls.

Book a live demo, or send us your bills and we’ll show you what switching would cost.

What can we help with?

Have your current bills? Email them to sales@empiretelecomnj.com and we’ll include them in the audit.

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