Mitel
Mitel, for less than buying direct
Onsite and hybrid phone systems for large, multi-site organizations, with cloud through partners. Demo this week, setup free.
Sold, set up and supported by Empire Telecom
- Less than buying direct
- Demo this week, on your call flow
- Free professional services
- One support line after go-live
What Mitel is good at
Strengths.
- MiVoice Business, MiVoice 5000 and Unify OpenScape, onsite or in a private cloud
- Keep the system on site, move to the cloud, or mix the two
- Deep experience in healthcare and hospitality
- Mitel CX contact center, and partnerships with Zoom and Genesys
Who it suits
Best for.
Large, multi-site organizations, hospitals and hotels that want to keep an onsite system or move to the cloud in stages.
- Check: Which path fits: onsite, private cloud or a partner cloud platform
- Check: Hardware, software and support are licensed separately
- Check: Software assurance and support renewal dates
What analysts and users say
Mitel, by the numbers.
From Gartner’s Magic Quadrant and from verified user reviews on G2.
Not in the Magic Quadrant
Mitel was not one of the vendors evaluated in the 2026 Gartner Magic Quadrant for UCaaS (July 2026).
4.0 out of 5
MiVoice Business, from 77 verified reviews. Users praise ease of use; the most common complaint is support.
How we handle it
You never wait on the vendor: support after go-live is ours, answered 24/7.
G2 ratings checked October 2026. Gartner does not endorse any vendor, product or service depicted in its research publications. GARTNER and MAGIC QUADRANT are registered trademarks of Gartner, Inc. and/or its affiliates.
Mitel next to the alternatives
Swap in any platform we sell. Everything below changes with your pick.
3 picked
G2 4.0Not evaluated
G2 4.2Leader
G2 4.4VisionaryWho is strong in what
Feature by feature
Scores are our take, 1 to 5, from Gartner placements, G2 reviews and our own installs. Gartner placements from the 2026 Magic Quadrant for UCaaS and the 2025 Magic Quadrant for CCaaS; G2 ratings checked October 2026. GARTNER and MAGIC QUADRANT are registered trademarks of Gartner, Inc. and/or its affiliates.
Want real prices for these? We get every platform you picked quoted below buying direct, with professional services free.
Get my offerWhy buy Mitel through Empire
Same platform. Lower price, faster demo, free setup.
Lower pricing than direct
You pay less than buying direct. We sell every major platform, put them in competition for your business and negotiate the price for you.
Demos this week
We run the demos ourselves, on your own call flow, on your schedule. No waiting for a vendor’s sales calendar.
Free professional services
Discovery, call flow design, number porting, phone setup, training and go-live support, at no charge.
One number for support
After go-live you call us, not a vendor queue. Answered 24/7.
Also worth a look
Other platforms we would put next to it.
RingCentral
Phone, messaging and video in one app, with one of the largest integration catalogs.
Dialpad
AI built into every call: live transcription, summaries and coaching.
8x8
Employee calling and contact center on one platform, with strong international coverage.
Nextiva
Business phone, video and messaging with customer experience tools, popular with small and mid-sized businesses.
Questions
What buyers ask us.
Is Mitel cheaper through Empire?
Yes. You pay less for Mitel through us than buying direct from Mitel. We sell every major platform, so Mitel competes for your business, and we negotiate the price for you. Setup is free on top.
How fast can we see a Mitel demo?
This week. We run it ourselves, on your own call flow, so you never wait for a vendor’s sales calendar.
Who sets Mitel up?
We do, free: discovery, call flows, number porting, phones, integrations, training and go-live.
Do we have to choose this platform?
No. We will show you the two or three that fit best, side by side, and you choose.
See Mitel this week.
Tell us about your team and we will set up a Mitel demo on your call flow, with pricing next to the alternatives.