Microsoft Teams Phone
Microsoft Teams Phone, for less than buying direct
Real phone numbers in Microsoft Teams, through EmpireUC Direct Routing. Demo this week, setup free.
Microsoft TeamsSold, set up and supported by Empire Telecom
- Less than buying direct
- Demo this week, on your call flow
- Free professional services
- One support line after go-live
What Microsoft Teams Phone is good at
Strengths.
- Calls in the same app people already use for chat and meetings
- Managed alongside Microsoft 365 users and security
- Certified desk phones and room systems available
- Direct Routing through EmpireUC: your numbers, calls forwarded if Teams is down, and business texting
Who it suits
Best for.
Organizations on Microsoft 365 that want calling inside Teams without paying for Microsoft’s calling plan.
- Check: Each calling user needs Microsoft’s Teams Phone license; EmpireUC replaces the calling plan
- Check: Your current numbers move over to EmpireUC
- Check: Which desk phones are certified for Teams
Direct Routing
Your phone numbers in Teams, for $4.99 a user.
We connect Teams to EmpireUC with Direct Routing, so your staff make and take real phone calls in the Teams app on your existing numbers, for less than Microsoft’s calling plan.
- Keep Teams exactly as it is
- Keep your phone numbers
- Calls forwarded if Teams is down
- Business texting
- Free setup
What analysts and users say
Microsoft Teams Phone, by the numbers.
From Gartner’s Magic Quadrant and from verified user reviews on G2.
Leader
Microsoft Teams Phone is placed as a Leader in the 2026 Gartner Magic Quadrant for UCaaS (July 2026).
Not rated separately
Microsoft Teams Phone is not listed as its own product in the G2 category we compare.
How we handle it
We set it up, train your team and take the support calls afterwards, answered 24/7.
G2 ratings checked October 2026. Gartner does not endorse any vendor, product or service depicted in its research publications. GARTNER and MAGIC QUADRANT are registered trademarks of Gartner, Inc. and/or its affiliates.
Inside Microsoft Teams Phone
What your team works in.
Real screens from Microsoft Teams Phone. On your demo we show them with your own users, numbers and call flow.
Microsoft Teams Phone next to the alternatives
Swap in any platform we sell. Everything below changes with your pick.
3 picked
G2 not ratedLeader
G2 4.2Leader
G2 4.4VisionaryWho is strong in what
Feature by feature
Scores are our take, 1 to 5, from Gartner placements, G2 reviews and our own installs. Gartner placements from the 2026 Magic Quadrant for UCaaS and the 2025 Magic Quadrant for CCaaS; G2 ratings checked October 2026. GARTNER and MAGIC QUADRANT are registered trademarks of Gartner, Inc. and/or its affiliates.
Want real prices for these? We get every platform you picked quoted below buying direct, with professional services free.
Get my offerWhy buy Microsoft Teams Phone through Empire
Same platform. Lower price, faster demo, free setup.
Lower pricing than direct
You pay less than buying direct. We sell every major platform, put them in competition for your business and negotiate the price for you.
Demos this week
We run the demos ourselves, on your own call flow, on your schedule. No waiting for a vendor’s sales calendar.
Free professional services
Discovery, call flow design, number porting, phone setup, training and go-live support, at no charge.
One number for support
After go-live you call us, not a vendor queue. Answered 24/7.
Head to head
Microsoft Teams Phone compared.
vsMicrosoft Teams Phone vs RingCentral
Teams Phone if everyone already lives in Microsoft Teams; RingCentral if you want a dedicated phone platform with its own integrations.
vs
Microsoft Teams Phone vs Zoom Phone
Decided by where your team already works: Microsoft 365 points to Teams Phone, Zoom meetings points to Zoom Phone.
vsWebex vs Microsoft Teams Phone
Webex for Cisco shops and enterprise grade calling; Teams Phone if everyone already works in Microsoft 365.
Also worth a look
Other platforms we would put next to it.
RingCentral
Phone, messaging and video in one app, with one of the largest integration catalogs.
Dialpad
AI built into every call: live transcription, summaries and coaching.
8x8
Employee calling and contact center on one platform, with strong international coverage.
Nextiva
Business phone, video and messaging with customer experience tools, popular with small and mid-sized businesses.
Questions
What buyers ask us.
What is Teams Direct Routing?
It connects Microsoft Teams to a phone carrier other than Microsoft. With EmpireUC as the carrier, your staff call and get called on your normal phone numbers inside Teams, for $4.99 per user a month.
Do we still need a Microsoft license?
Yes. Each person who makes calls needs Microsoft’s Teams Phone license. EmpireUC replaces Microsoft’s calling plan, not the Teams Phone license.
What happens if Teams goes down?
Your calls do not stop. EmpireUC forwards them to mobiles or another number you choose until Teams is back.
Can we text from our business numbers?
Yes. Business texting is included on your EmpireUC numbers.
Is Microsoft Teams Phone cheaper through Empire?
Yes. You pay less for Microsoft Teams Phone through us than buying direct from Microsoft Teams Phone. We sell every major platform, so Microsoft Teams Phone competes for your business, and we negotiate the price for you. Setup is free on top.
How fast can we see a Microsoft Teams Phone demo?
This week. We run it ourselves, on your own call flow, so you never wait for a vendor’s sales calendar.
Who sets Microsoft Teams Phone up?
We do, free: discovery, call flows, number porting, phones, integrations, training and go-live.
Do we have to choose this platform?
No. We will show you the two or three that fit best, side by side, and you choose.
See Microsoft Teams Phone this week.
Tell us about your team and we will set up a Microsoft Teams Phone demo on your call flow, with pricing next to the alternatives.