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Empire Telecom

Professional services

Free setup, for every platform

Porting, call flows, phones, training and go-live, done by our team at no charge.

An engineer building call flows in an admin portal

What is included

Everything between signing and a phone system people use.

Discovery

Users, locations, hunt groups, schedules, after hours, integrations and reporting, written down before anything is built.

Call flow design

Menus, ring groups, queues, holiday schedules and voicemail, built to match how you actually work.

Number porting

We file the ports, chase the old carrier and schedule the cutover.

Phones and headsets

Configured before they ship, or reused where they are supported.

Training

Short sessions for staff and admins, recorded for new hires.

Go-live and after

We are on the cutover and on the phone afterwards. One number, answered 24/7.

Why it is free

We are paid by the platform, not by you.

When you buy through us, the platform pays us as its partner. That lets us put our own team on your rollout without charging you for it, and keep supporting you after go-live.

  • Same platform, same contract

    You buy the platform you choose, on its own terms.

  • A lower price

    Less than buying direct, because we put the vendors in competition.

  • We stay

    Support after go-live is ours.

Platforms

We implement every platform we sell.

Questions

What buyers ask us.

Is the setup really free?

Yes. Professional services are included when you buy a platform through us.

How long does a rollout take?

A small office can be live in a couple of weeks. Larger and multi-site projects are planned with you, mostly around number porting dates.

Can you keep our phone numbers?

Yes. We port your numbers and schedule the cutover so calls keep coming in.

Can we keep our desk phones?

In most cases, yes, when the platform supports them. We check each model during discovery.

Plan your rollout.

Tell us where you are today and we will come back with a rollout plan and pricing for the platforms that fit.

How many users?
Platforms to compare pick any
When do you want to switch?

What happens next: a person on our team reads your request and replies by phone or email. Anything urgent? Call (732) 363-9898, answered 24/7.