Dialpad
Dialpad, for less than buying direct
AI built into every call: live transcription, summaries and coaching. Demo this week, setup free.
Sold, set up and supported by Empire Telecom
- Less than buying direct
- Demo this week, on your call flow
- Free professional services
- One support line after go-live
What Dialpad is good at
Strengths.
- Call transcription and AI summaries built in rather than bolted on
- Real-time coaching and sentiment for sales and support teams
- Contact center products on the same platform
- Works closely with Google Workspace and Microsoft 365
Who it suits
Best for.
Sales and support teams that want call AI on every conversation and a modern, simple app.
- Check: Support levels differ by plan
- Check: Some plans have user minimums
- Check: Which integrations come with your tier
What analysts and users say
Dialpad, by the numbers.
From Gartner’s Magic Quadrant and from verified user reviews on G2.
Visionary
Dialpad is placed as a Visionary in the 2026 Gartner Magic Quadrant for UCaaS (July 2026).
4.4 out of 5
Dialpad Connect, from 4,217 verified reviews. Users praise ease of use; the most common complaint is call issues.
How we handle it
We check your network before go-live and set call quality up properly, and you call us, not a queue, if anything sounds wrong.
G2 ratings checked October 2026. Gartner does not endorse any vendor, product or service depicted in its research publications. GARTNER and MAGIC QUADRANT are registered trademarks of Gartner, Inc. and/or its affiliates.
Inside Dialpad
What your team works in.
Real screens from Dialpad. On your demo we show them with your own users, numbers and call flow.
Dialpad next to the alternatives
Swap in any platform we sell. Everything below changes with your pick.
3 picked
G2 4.4Visionary
G2 4.2Leader
G2 4.2VisionaryWho is strong in what
Feature by feature
Scores are our take, 1 to 5, from Gartner placements, G2 reviews and our own installs. Gartner placements from the 2026 Magic Quadrant for UCaaS and the 2025 Magic Quadrant for CCaaS; G2 ratings checked October 2026. GARTNER and MAGIC QUADRANT are registered trademarks of Gartner, Inc. and/or its affiliates.
Want real prices for these? We get every platform you picked quoted below buying direct, with professional services free.
Get my offerWhy buy Dialpad through Empire
Same platform. Lower price, faster demo, free setup.
Lower pricing than direct
You pay less than buying direct. We sell every major platform, put them in competition for your business and negotiate the price for you.
Demos this week
We run the demos ourselves, on your own call flow, on your schedule. No waiting for a vendor’s sales calendar.
Free professional services
Discovery, call flow design, number porting, phone setup, training and go-live support, at no charge.
One number for support
After go-live you call us, not a vendor queue. Answered 24/7.
Head to head
Dialpad compared.
vsRingCentral vs Dialpad
RingCentral if you want the broadest platform and integration catalog; Dialpad if AI on every call matters most.
vsDialpad vs 8x8
Dialpad for built-in call AI; 8x8 for international coverage and one platform with the contact center.
vs
Dialpad vs Nextiva
Dialpad if AI on every call matters most; Nextiva for an easy rollout and strong support.
vsAircall vs Dialpad
Aircall if your team lives in a CRM or help desk; Dialpad if AI on every call and video meetings matter more.
Also worth a look
Other platforms we would put next to it.
RingCentral
Phone, messaging and video in one app, with one of the largest integration catalogs.
8x8
Employee calling and contact center on one platform, with strong international coverage.
Nextiva
Business phone, video and messaging with customer experience tools, popular with small and mid-sized businesses.
Microsoft Teams Phone
Real phone numbers in Microsoft Teams, through EmpireUC Direct Routing.
Questions
What buyers ask us.
Is Dialpad cheaper through Empire?
Yes. You pay less for Dialpad through us than buying direct from Dialpad. We sell every major platform, so Dialpad competes for your business, and we negotiate the price for you. Setup is free on top.
How fast can we see a Dialpad demo?
This week. We run it ourselves, on your own call flow, so you never wait for a vendor’s sales calendar.
Who sets Dialpad up?
We do, free: discovery, call flows, number porting, phones, integrations, training and go-live.
Do we have to choose this platform?
No. We will show you the two or three that fit best, side by side, and you choose.
See Dialpad this week.
Tell us about your team and we will set up a Dialpad demo on your call flow, with pricing next to the alternatives.