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Genesys Cloud

Genesys Cloud, for less than buying direct

An enterprise contact center platform for complex, omnichannel customer journeys. Demo this week, setup free.

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Genesys Cloud logo

Sold, set up and supported by Empire Telecom

  • Less than buying direct
  • Demo this week, on your call flow
  • Free professional services
  • One support line after go-live

What Genesys Cloud is good at

Strengths.

  • Orchestration across voice, digital and messaging channels
  • Workforce engagement: forecasting, scheduling and quality
  • AI for routing, bots and agent assistance
  • A large app marketplace and open APIs

Who it suits

Best for.

Large and complex contact centers that need omnichannel orchestration and workforce engagement.

  • Check: Which license tier fits your channels
  • Check: Implementation scope and partner resources
  • Check: Which AI features are included

What analysts and users say

Genesys Cloud, by the numbers.

From Gartner’s Magic Quadrant and from verified user reviews on G2.

Leader

Genesys Cloud is placed as a Leader in the 2025 Gartner Magic Quadrant for CCaaS.

Read the coverage

4.4 out of 5

Genesys Cloud CX, from 1,580 verified reviews.

See the reviews on G2

How we handle it

We set it up, train your team and take the support calls afterwards, answered 24/7.

G2 ratings checked October 2026. Gartner does not endorse any vendor, product or service depicted in its research publications. GARTNER and MAGIC QUADRANT are registered trademarks of Gartner, Inc. and/or its affiliates.

Inside Genesys Cloud

What your team works in.

Real screens from Genesys Cloud. On your demo we show them with your own users, numbers and call flow.

Genesys Cloud agent workspace
Genesys Cloud agent workspace

Genesys Cloud next to the alternatives

Swap in any platform we sell. Everything below changes with your pick.

1 picked

Genesys Cloud logoG2 4.4Leader

Who is strong in what

Omnichannel
5
Workforce management
5
Outbound dialing
4
AI
5
Analytics
4
Ease of use
4

Feature by feature

Channels
Voice, digital, messaging
Workforce management
Built in
Outbound dialing
Available
AI
Routing, bots, agent assist
Integrations
Large marketplace and open APIs
Best for
Large and complex contact centers that need omnichannel orchestration and workforce engagement.
Check before you buy
Which license tier fits your channels

Scores are our take, 1 to 5, from Gartner placements, G2 reviews and our own installs. Gartner placements from the 2026 Magic Quadrant for UCaaS and the 2025 Magic Quadrant for CCaaS; G2 ratings checked October 2026. GARTNER and MAGIC QUADRANT are registered trademarks of Gartner, Inc. and/or its affiliates.

Want real prices for these? We get every platform you picked quoted below buying direct, with professional services free.

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Why buy Genesys Cloud through Empire

Same platform. Lower price, faster demo, free setup.

  • Lower pricing than direct

    You pay less than buying direct. We sell every major platform, put them in competition for your business and negotiate the price for you.

  • Demos this week

    We run the demos ourselves, on your own call flow, on your schedule. No waiting for a vendor’s sales calendar.

  • Free professional services

    Discovery, call flow design, number porting, phone setup, training and go-live support, at no charge.

  • One number for support

    After go-live you call us, not a vendor queue. Answered 24/7.

A contact center agent on a headset

Head to head

Genesys Cloud compared.

Genesys Cloud vs NICE CXone

Both are enterprise platforms. Genesys leans on omnichannel orchestration; NICE CXone on an all-in-one suite with workforce management and analytics.

Five9 vs Genesys Cloud

Five9 for outbound and blended campaigns; Genesys for complex omnichannel journeys and workforce engagement.

Talkdesk vs Genesys Cloud

Talkdesk for ease of use and industry editions; Genesys for complex omnichannel journeys at large scale.

Also worth a look

Other platforms we would put next to it.

Dialpad

AI built into every call: live transcription, summaries and coaching.

8x8

Employee calling and contact center on one platform, with strong international coverage.

Vonage

Business phone, contact center and communications APIs, owned by Ericsson.

Webex

Cisco’s cloud calling, meetings and contact center, plus Webex Connect for texting and messaging journeys.

Questions

What buyers ask us.

Is Genesys Cloud cheaper through Empire?

Yes. You pay less for Genesys Cloud through us than buying direct from Genesys Cloud. We sell every major platform, so Genesys Cloud competes for your business, and we negotiate the price for you. Setup is free on top.

How fast can we see a Genesys Cloud demo?

This week. We run it ourselves, on your own call flow, so you never wait for a vendor’s sales calendar.

Who sets Genesys Cloud up?

We do, free: discovery, call flows, number porting, phones, integrations, training and go-live.

Do we have to choose this platform?

No. We will show you the two or three that fit best, side by side, and you choose.

See Genesys Cloud this week.

Tell us about your team and we will set up a Genesys Cloud demo on your call flow, with pricing next to the alternatives.

How many agents?
What do you use today?
When do you want to switch?

What happens next: we reply to set a time, then show you EmpireUC and any other platform you want to compare, on your own call flow. Prefer to talk? Call (732) 363-9898.

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