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Empire Telecom

Onsite PBX · SIP · VoIP

Keep your PBX. Cut what it costs.

Get the flexibility of a cloud phone system without replacing the PBX you own. SIP trunking replaces your old phone lines with cloud connections, so voice and data run over one network.

Onsite PBX

The system you own still has years in it.

A modern phone system has to do more than make calls: voicemail, auto attendant and call groups should be standard. Keep the PBX you already own and get those features — with a return on the hardware you’ve already paid for.

We provide low-cost, high-quality VoIP for business, along with complete PBX planning, installation, setup, service and support. If you have a legacy PBX, we can convert it to run on VoIP for a fraction of the cost of replacing the whole system.

  • Cloud
  • Hospital
  • Hospice
  • Education
  • Government

Onsite or cloud?

The difference, side by side.

An on-premise PBX (private branch exchange) is a phone system that physically sits in your building. You own and manage its hardware, software and lines, and it routes calls in and out of your organization.

Onsite PBXOnsite PBX + SIP trunksCloud PBX
Where it livesHardware in your buildingHardware in your buildingA provider’s data centers
Who maintains itYour IT teamYour IT team; we manage the linesThe provider
Phone linesA separate line for each simultaneous callCloud trunks over your internet connectionVirtual lines, included
Adding phonesBuy more IP phones (plus licenses, if needed)SameAdded to the service plan
If the building goes offlineCalls stopCalls fail over to another number or cell phoneCalls ring on mobile apps
Best whenYou own a system you likeYou own a system and want lower costsYou want no hardware at all

A cloud PBX is hosted off-site by a provider, usually in data centers, and managed over the internet. You don’t own or maintain any PBX hardware or phone lines; the provider handles upgrades, backups and security.

SIP trunking

Carrier-grade lines for the PBX you have.

Our SIP trunks are tested with the major IP-PBX platforms — including 3CX, Sangoma Asterisk, Cisco, FreePBX, Grandstream, NEC and Panasonic — so your system connects cleanly on day one.

Online management

Manage credentials and direct-dial numbers from a web portal.

Fraud alerts

We flag unusual call activity so you can stop abuse in a few clicks.

E911

Turnkey E911 that sends the phone’s physical location to dispatchers.

Automatic failover

If your PBX goes offline, calls go to another destination.

Call records

Administrators can pull call detail records securely, in minutes.

Ready to use

SIP trunks that work with no coding.

Compatibility

Tested with the systems you already run.

  • Panasonic
  • Mitel
  • FreePBX
  • Elastix
  • Cisco
  • Allworx
  • NEC
  • Toshiba
  • ShoreTel
  • Grandstream
  • Panasonic
  • Cisco

SIP trunking

Keep the PBX. Lose the line bill.

Carrier-grade PSTN · No new hardware

Works with what you own

Tested with Panasonic, Mitel, Cisco, NEC, FreePBX, Grandstream, Allworx and more.

Failover built in

If the building goes offline, calls move to another number or to cell phones.

E911 handled properly

Every phone’s emergency address is validated before it is saved.

Get a SIP quote
SIP trunks connecting an onsite PBX

Routing

The call flow is the product.

Menus · Groups · Schedules · Fallbacks

Drawn before it is built

We map how calls should move before touching the system.

A fallback on every branch

No route ends nowhere.

Changed in minutes

Hours, menus and destinations, without a ticket queue.

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Call flow diagram

The room it lives in

What sits behind an onsite system.

Same PBX. Smarter lines.

Tell us your PBX model and how many simultaneous calls you need, and we’ll quote SIP trunks for it.

What can we help with?