Talkdesk
Talkdesk, for less than buying direct
An AI-first cloud contact center, with editions built for healthcare, financial services and retail. Demo this week, setup free.
Sold, set up and supported by Empire Telecom
- Less than buying direct
- Demo this week, on your call flow
- Free professional services
- One support line after go-live
What Talkdesk is good at
Strengths.
- AI agents, agent assist and AI routing on one platform
- Industry editions for healthcare, financial services, retail and government
- A large app marketplace: Salesforce, ServiceNow, Microsoft and Zendesk
- Easy for agents and admins to pick up
Who it suits
Best for.
Mid-sized and large contact centers that want AI on every conversation and an edition built for their industry.
- Check: Which AI features are priced separately on your tier
- Check: Workforce engagement and outbound dialing are add-ons on lower tiers
- Check: Contract length: list prices assume a multi-year term
What analysts and users say
Talkdesk, by the numbers.
From Gartner’s Magic Quadrant and from verified user reviews on G2.
Leader
Talkdesk is placed as a Leader in the 2025 Gartner Magic Quadrant for CCaaS.
4.4 out of 5
Talkdesk, from 2,604 verified reviews. Users praise ease of use; the most common complaint is call issues.
How we handle it
We check your network before go-live and set call quality up properly, and you call us, not a queue, if anything sounds wrong.
G2 ratings checked October 2026. Gartner does not endorse any vendor, product or service depicted in its research publications. GARTNER and MAGIC QUADRANT are registered trademarks of Gartner, Inc. and/or its affiliates.
Talkdesk next to the alternatives
Swap in any platform we sell. Everything below changes with your pick.
1 picked
G2 4.4LeaderWho is strong in what
Feature by feature
Scores are our take, 1 to 5, from Gartner placements, G2 reviews and our own installs. Gartner placements from the 2026 Magic Quadrant for UCaaS and the 2025 Magic Quadrant for CCaaS; G2 ratings checked October 2026. GARTNER and MAGIC QUADRANT are registered trademarks of Gartner, Inc. and/or its affiliates.
Want real prices for these? We get every platform you picked quoted below buying direct, with professional services free.
Get my offerWhy buy Talkdesk through Empire
Same platform. Lower price, faster demo, free setup.
Lower pricing than direct
You pay less than buying direct. We sell every major platform, put them in competition for your business and negotiate the price for you.
Demos this week
We run the demos ourselves, on your own call flow, on your schedule. No waiting for a vendor’s sales calendar.
Free professional services
Discovery, call flow design, number porting, phone setup, training and go-live support, at no charge.
One number for support
After go-live you call us, not a vendor queue. Answered 24/7.
Head to head
Talkdesk compared.
vs
Talkdesk vs Five9
Talkdesk for AI on every conversation and industry editions; Five9 for heavy outbound and blended dialing.
vs
Talkdesk vs NICE CXone
Talkdesk for a fast, easy rollout with AI built in; NICE CXone for the deepest workforce management and analytics suite.
vs
Talkdesk vs Genesys Cloud
Talkdesk for ease of use and industry editions; Genesys for complex omnichannel journeys at large scale.
Also worth a look
Other platforms we would put next to it.
Dialpad
AI built into every call: live transcription, summaries and coaching.
8x8
Employee calling and contact center on one platform, with strong international coverage.
Vonage
Business phone, contact center and communications APIs, owned by Ericsson.
Webex
Cisco’s cloud calling, meetings and contact center, plus Webex Connect for texting and messaging journeys.
Questions
What buyers ask us.
Is Talkdesk cheaper through Empire?
Yes. You pay less for Talkdesk through us than buying direct from Talkdesk. We sell every major platform, so Talkdesk competes for your business, and we negotiate the price for you. Setup is free on top.
How fast can we see a Talkdesk demo?
This week. We run it ourselves, on your own call flow, so you never wait for a vendor’s sales calendar.
Who sets Talkdesk up?
We do, free: discovery, call flows, number porting, phones, integrations, training and go-live.
Do we have to choose this platform?
No. We will show you the two or three that fit best, side by side, and you choose.
See Talkdesk this week.
Tell us about your team and we will set up a Talkdesk demo on your call flow, with pricing next to the alternatives.