Skilled nursing facilities
Save money. Never miss an admission.
We specialize in telecom for nursing homes and assisted living. With more than 20 years of experience, we work directly with your IT partners for a seamless onboarding: we gather your old bills, survey your wiring onsite for free, and manage old contracts, terminations and collections.
Where the money goes
A nursing home’s phone bill is never one bill.
Most facilities are paying several carriers at once: a main line contract signed years ago, analog lines for the elevator and fire panel, a fax line nobody has used since the EHR went in, and a TV agreement that renewed itself. We read all of it, together.
- One list of every service, carrier and contract end date
- The lines you must keep, flagged before anything is canceled
- A number for what it should cost instead
The details
The little things that make the difference.
The details are what make the difference. You get professionally recorded auto attendant greetings and on-hold messages, and automations that matter — like a text alert when an admission fax arrives, or an automatic reach-out to callers you missed after hours. Add automatic call recording, a web chat API, and one dashboard for all your sites.
Admission-fax alerts
A text the moment an admission fax arrives.
After-hours call-backs
Missed callers get an automatic reach-out.
HIPAA video, free
And we include free, HIPAA-compliant enhanced video collaboration.
Recorded greetings
Professionally recorded auto attendant and on-hold messages.
One dashboard
Call recording, web chat and every site in one place.
One company
The phones, the TV and the wiring are all ours.
You are never handed to a vendor. The team that quotes the work installs it, and the number you call afterwards is the same one.
Phones
EmpireUC, our own cloud system — or we modernize the PBX you already own.
Television
EmpireTV, with a community channel for your own messages and activities.
Wiring and low voltage
Rewiring for IP or analog, cameras, switches and call bells — our technicians.
Support
One number, 24/7, answered by a live U.S.-based person.
24/7 · Always connected
The number on your wall reaches a person.
Nights, weekends and holidays are when a facility notices its phone system. Ours is answered around the clock by a live U.S.-based person who can already see your account — no queue, no ticket number, no call-back window.
Admissions
Never miss the call that fills a bed.
Admission alerts · After-hours call-backs
A text when the fax lands
Admission faxes reach a person, not a tray.
Missed calls get chased
Callers who hang up after hours get an automatic reach-out.
Free HIPAA-compliant video
Included for customers, for families and care conferences.
Staff
The front desk is your switchboard.
Ring groups · Overhead paging · Call bells
One desk, many lines
Admissions, families and vendors sorted before they reach a person.
Paging and call bells
Wired by the same team that runs the phones.
Shift-aware routing
Days, nights and weekends each have their own path.
Facilities we serve
Buildings running on Empire today.
What are you paying today?
Send us your bills. We’ll show you, line by line, what they should cost — and what we would change first.
- Every bill, contract and piece of equipment reviewed
- A free onsite wiring survey
- Terminations and collections handled for you