Support
A person answers. Every time.
A live, U.S.-based person answers our line 24 hours a day, 365 days a year — in under 11 seconds on average. Portal changes like extension names and menu routing get a response in under five minutes.
Carrier support
Reach your carrier directly.
Not sure which carrier you’re on? Call us — we’ll sort it out.
| Carrier | Phone | Help center | Ticket form |
|---|---|---|---|
| RingCentral | (888) 898-4591 | Open | Open |
| Zoom | (888) 799-9666, option 2 | Open | — |
| 8x8 | (888) 898-8733 | Open | Open |
| Nextiva | (800) 285-7995 | Open | Open |
| Dialpad | (415) 469-1690 | Open | Open |
| Vonage | (844) 365-9460 | Open | Open |
| Genesys | (888) 436-3797 | Open | — |
| Nextiva email | support@nextiva.com | — | — |
Portal logins
Sign in to your phone system.
| Platform | Admin | User | Billing |
|---|---|---|---|
 RingCentral | Admin login | User login | Billing login |
 net2phone | Admin login | User login | Billing login |
 Dynalink | Admin login | User login | Billing login |
 Dialpad | Admin login | User login | Billing login |
 Windstream | Admin login | User login | Billing login |
 Genesys | Admin login | User login | Billing login |
Billing
Billing questions and cancellations.
Billing issue or question? Choose an option below and we will help.
Cancelling cable? Here’s how.
| Carrier | Cancel line | Notice & terms | Forms |
|---|---|---|---|
| Comcast Business | (800) 391-3000 | 30 days’ notice to disconnect Business Ethernet. Usually under contract. | Disconnect form |
| Spectrum Business | (888) 812-2591 | 30 days’ notice. Internet usually month-to-month; bulk TV under contract. | Disconnect form |
| Optimum Business | (855) 267-8468 | 30 days’ notice. Internet usually month-to-month; bulk TV under contract. | Terms |
| Cox Business | (800) 234-3993 | 30 days’ notice to disconnect Business Ethernet. | More information |
Guides
Quick reference guides and videos.
- net2phone — star feature codes 2.0
- net2phone — portal admin guide
- net2phone — firewall recommendations
- net2phone — virtual fax user guide
- net2phone — welcome menu user guide
- Windstream fax reference
- Windstream mobile softphone
- Windstream PC softphone setup
- Yealink phone videos
- Mitel phone videos
- net2phone videos
- RingCentral University
Apps
Apps for other platforms.
On a platform other than EmpireUC? Find it here and install the app on iPhone, Android or desktop.
| Platform | Download |
|---|---|
| RingCentral | App Store · Google Play |
| net2phone | App Store · Google Play · Desktop |
| Windstream We Connect | App Store · Google Play |
| Nextiva | App Store · Google Play |
| Dynalink | App Store · Google Play |
| Vonage | App Store · Google Play |
| 8x8 Work | App Store · Google Play |
| Mitel Connect | App Store · Google Play |
| Genesys Cloud | App Store · Google Play |
| 3CX | App Store · Google Play |
| Dialpad | App Store · Google Play |
Tools
What’s my IP?
Support may ask for this when setting up phones or firewall rules.
Your public IP address
Looking it up…
Channels
Reach us the way you like.
Phone · Email · Chat · WhatsApp
Phone, day or night
A live U.S.-based person, in under 11 seconds on average.
Chat and tickets
Track it in the help center if you would rather not call.
Same team, same answer.
Still stuck?
Call us. A person will pick up.