Hospice
Hospice phones and on-call routing
Night calls reach the nurse on call, every time, as the rota changes.
Built around the rota
The on-call schedule runs the phones.
On-call routing follows your schedule for nights, weekends and holidays, so a family reaches the nurse on call without a switchboard in the middle. When the rota changes, the routing changes with it.
On-call schedules
Time-based routing for nights, weekends and holidays.
Rings the nurse anywhere
The EmpireUC app rings on-call staff on their mobiles with the agency number.
Referral tracking
Separate numbers show which hospitals and physicians send referrals.
Call recording
Recorded calls you can play back when you need them.
Intake and referrals
Every referral reaches intake.
An intake line
Referral sources dial a direct line that rings the intake team, then rolls to the person on call.
Referral faxes to email
Referral packets arrive as PDFs, with a text to intake when one lands.
Answering service
Live receptionists or an AI agent for overflow and after hours.
One system for every branch
Every office on EmpireUC, managed in one portal.
Questions
What operators ask us.
Can on-call nurses use their own mobiles?
Yes. The EmpireUC app rings their mobiles and shows the agency number when they call families back.
Can routing follow our on-call rota?
Yes. Schedules route nights, weekends and holidays to the right person, and we can update them when the rota changes.
What if the on-call nurse does not answer?
The call rolls to a backup, a supervisor or the answering service, in the order you choose.
Do you work with multi-branch agencies?
Yes. Every branch goes on one system and one portal, with its own numbers and schedules.
Facility technology
The rest of the building.
Cordless phones for staff
DECT handsets for nurses and aides, planned for the whole building.
Door entry and intercoms
See who is at the door and let them in from the desk.
Referral and admission fax
Faxes to email, with a text when an admission arrives.
Answering service
Live receptionists or an AI agent on nights and weekends.
Resident phone lines
A phone line in every room, on one bill.
Resident and staff Wi-Fi
Coverage to the far end of the building.
Never miss a night call.
Tell us about the agency and we will show you the routing and send a quote.